You will need both your account number and your PIN number to use this automated phone system. If you have chosen automatic replenishment, your replenishment amount will be periodically recalculated to ensure you need to replenish approximately only once per month. Your low balance amount will be periodically assessed to ensure you have at least three days of tolls to ensure coverage in the event that there are problems with your replenishment.
Automatic Replenishment is the most convenient way to maintain funds in your account. When you reach your low balance, your selected method of payment is charged automatically to replenish your account. Automatic replenishment eliminates the need to constantly monitor your account balance and spend time authorizing replenishment payments.
It saves you time and helps eliminate the possibility of toll violations because you ran out of funds in your account. Note that your card and expiration dates must be valid for this process to be successful. Log in to your account with your username and password. Then click Payment from the Account Menu. Select Update Payment Method. You can use this link to take you to the login page. When you contact our Customer Service Center at or apply online to open an account or request an additional transponder, the transponder is sent out within two business days.
For same day service, pick up an On-the-Go transponder at a retail store or visit one of our Service Centers or partner DMV locations:. E-mail customerservice ezpassva. Box Clifton Forge, VA To ensure seamless use of the E-ZPass transponders in any of your vehicles, you should include the license plate number, state of registration, vehicle type, vehicle make, model, year and color of all your vehicles. You can make changes via the myaccount website or email vehicle changes to customerservice ezpassva.
Note: The accuracy of the license plate information is critical. As vehicle information changes, it is important to keep that information up-to-date and accurate on your E-ZPass account.
Business accounts are welcome but special rules apply. For assistance, call or contact your nearest Service Center. Business E-ZPass accounts are for those who prefer to hold their account in a business name and could include:. Please provide the names of two individuals who are authorized to manage the account and their telephone and email contact information. A credit card for initial payment is needed to open an account online.
Each account with five or more transponders is required to select automatic replenishment as the replenishment option. Please call or click here in order to apply for a personal account or a business account. However, we do not currently have a transponder that is designed for use with motorcycles. The transponder is designed to function best at an angle, similar to the one created by the windshield of a passenger vehicle.
A transponder mounted on a motorcycle is at the customer's "own risk and liability. Each transponder comes with adhesive mounting strips and easy-to-follow instructions. For your transponder to work consistently, it must be mounted properly, so follow the instructions carefully.
If you believe you have your E-ZPass mounted correctly but it is not reading in the toll lanes, please contact customer service at or visit one of our service centers to troubleshoot the issue. It is important to keep your E-ZPass account information current.
Simply login with your username and password on this website to make any changes to your address, vehicle information, or to update your credit card. You may also call to make these changes through our automated phone system or to speak to a Customer Service Representative.
Call You can check your available balance and recent transactions, make a payment, and update your credit card number, expiration date, telephone number and change your PIN number through our automated system.
Have your personal information ready to give to a customer service representative. The replenishment amount and the low balance level are increased for each additional transponder added to your E-ZPass account. Each Service Center also has a drop box for your convenience after hours. If you choose to mail your transponder, please wrap the transponder in foil or insert it in the original Mylar bag. Please Note: Due to the higher cost of the Flex transponder, users who have not used their Flex transponder for HOV transactions on Express Lanes for a prior twelve month period may be asked to exchange their Flex transponder for a standard transponder at no cost.
You will need a Flex transponder only if you plan to travel with 2 or more people in the car on the 64 Express Lanes Hampton Roads and 66 Express Lanes Inside the Beltway, or with 3 or more people in the car on the 95, , and Express Lanes.
Due to the higher cost of the Flex transponder, users who have not used their Flex transponder for HOV transactions on these facilities for any prior twelve-month period may be asked to exchange their Flex transponder for a standard transponder at no cost. Special Programs. Once you have established an E-ZPass prepaid account with one of the participating agencies, you will receive a small electronic transponder that attaches to the inside of the windshield of your vehicle.
When you travel thru a toll facility where E-ZPass is accepted, an antenna at the toll plaza will read your transponder and your account will be debited the appropriate amount for the toll. Toll agencies participating in the E-ZPass program offer several choices for their customers to replenish funds in their accounts. The most convenient method of replenishment for customers is the auto replenishment feature, whereby your account is automatically replenished whenever your account balance is low, by charging a credit card you designate for that purpose.
No credit card? The entire process takes a matter of seconds to complete. The electronic system records each toll transaction, including the time, date, plaza and toll charge of each vehicle.
Typically, consumers maintain prepaid accounts. A yellow light or some other signal will flash to indicate if an account is low or depleted. The rules regarding how fast you can pass through the toll plaza vary from system to system. Some traffic agencies allow drivers to pass through the system at 55 miles per hour 86 kph. Others want you to slow down to 30 mph 48 kph , or even 5 mph 8 kph. These lanes are monitored using video cameras. Some states allow cars to drive right through the toll plaza as the antenna detects the transponder.
If you try to go through the plaza without a transponder, the camera records you and takes a snapshot of your license plate. The vehicle owner then receives a violation notice in the mail. Sign up for our Newsletter!
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Under the Hood. How E-ZPass Works. Toll plazas like this one are familiar sites to millions of drivers. The Basics " ". Transponder Antenna Lane controller - This is the computer that controls the lane equipment and tracks vehicles passing through.
It is networked on a Local area network LAN. No Change, No Problem " ". As a car approaches a toll plaza, the radio-frequency RF field emitted from the antenna activates the transponder.
The transponder broadcasts a signal back to the lane antenna with some basic information.
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